There is no doubt that the complexity of managing IT continues to grow. Transaction volumes are ever-growing, applications are interwoven with Web services, and workers are adopting the newest mobile devices-du-jour. The impact of social media and the Web continues to vex IT security managers. Then there’s the case of enterprise software, which runs the business. Enterprise software technology has become a staple of large organizations over the last 20 years, but there’s no evidence that managing these systems is getting any easier for CIOs and IT managers.